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FAQ

Frequently Ask Questions

They fit a bit bigger so you can have the option to wear with socks. If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes.

Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.

Although, the Pillow Slides do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

To make the squishiest, most comfortable material there are micro air pockets the compress when overheated causing them to shrink slightly.

If you experience this, use the code SUNFUN to save 15% off your next order. Shhh, keep the code a secret though.

Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes.

Yes, you can wear them in any condition. Wear them at the beach, inside, in the shower, on a walk etc.

Yes, the pillow slides fit wide feet.


Please follow this link.

https://socialsnowball.zendesk.com/hc/en-us/articles/1500005774601-How-do-I-get-paid-money-with-Veem-Tutorial-for-affiliates

unfortunately we do not, but we are working on getting bigger sizes. Currently subtract 2 sizes to get a mens size. for example womans 11 = mens 9

Pillow Slides are made of EVA, for soft compression, comfort and durability.


The EVA material we use is designed to break in over time, they are supposed to be stiff right when you get them. If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.

We are in USD, but your local currency of what your card will be charged should show on the product page. For example, if you are in Canada it should show the equivalent of 29.99 USD converted to CAD on the product page. 


No they don't have much arch support, but the material is designed to compress and relieve pressure off your feet.

Yes we offer wholesale, please email us for our wholesale structure. Keep in mind our prices are in USD.


Our design team, marketing team, and product rollout team are based in Canada and the United states. Our manufacturer is in China, please do not attach a negative quality to having them made in china. We have amazing feedback on our product, and if you don’t like it we have a forgiving return policy.


Returns / Exchanges

30 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one.

Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one.

Here is out manufacturing warehouse where we process returns and refunds: No. 51 Dichen Road, Linnan Village, Linyang, Nanbin Street, Ruian City, Wenzhou City, Zhejiang Province, China, Zheng Weian 13057996783

If you want to cancel within 24 hours of your order being placed email us the reason for cancelling with your order number and we will cancel it. Please be aware that we have seen knock off companies that are advertising our product and scamming people! If your order has already been processed, you will have to wait until you receive it, then ship it back to us. Once it is shipped back to us we will refund you.


Ship them back to us and we will ship a new one, you are responsible for covering the cost to ship it back to us.

If we sent you the wrong size then we will send you a new one, you can keep your current ones.

Tracking

Track your order here:https://pillowslides.com/pages/tracking  Either enter your order number and email into the field, or enter your tracking number into the field. If your tracking is not updated, please give it 2-4 days.

Tracking can take up to 5 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.

Between 5-21 days of placing your order + 1-4 days of processing time. So between 6-25 days. Sometimes there are delays due to COVID protocols.