Please be aware there are COVID-19 delays on all orders. USPS has stated that there will be delays and can't guarantee any shipping times on orders. With that being said we offer partial refunds for orders that do not arrive within 30 days.
We are not accepting refunds if your order has not arrived and is still in the quoted deliver time + processing time. We expect that you read our shipping policy before placing your order.
Once you place an order we must process it, pack it, stamp it then deliver it to the shipping company. This process takes 1 - 4 business days depending on the amount of orders placed the same day as yours.
Once your order has reached the shipping company it will take the follow time frame to be delivered to you.
- Pillow Slides: 1 - 3 Days
- Remainder of catalogue: 7 - 12 days
Canada: 7 - 21 Days
Australia: 7 - 21 days
New Zealand: 8 - 21 days.
Europe: 9 - 21 days
Latin America: 10 - 25 days
Other countries: 12 - 30 days
PRIORITY INSURED & TRACKED SHIPPING: This just puts your order at the front of the line and reduces the "processing time". It does not change the shipping time stated above.
We are a small passionate team, working our butts off so your order will arrive on time, thanks so much for your patience!
For all orders under $50, shipping cost will be calculated at the checkout page.
There can be delays due to new COVID protocols and local shipping companies in your city being overwhelmed with more orders than they've ever experienced during the holidays.
These delays are unanticipated and although unlikely, it could cause your order to take longer than the list timeframe above.
We will not be accepting any refunds for delayed orders unless it is lost in tracking. Unfortunately during times like these there can be uncontrollable delays.
Pillow Sherpas: If you're seeing this, that means our brand new Pillow Sherpas are still on presale, and we're expecting them to be sent out by the week of October 16th, 2023.
If you have any questions at all, please feel free to reach out directly to our team by email at: email@example.com